All product prices include 24% VAT.
International orders can be payed via Paypal (customers need to create account on www.paypal.com). The webshop will take you automatically to the Paypal payment site. When you have made the payment, please be sure return to our online store for order confirmation. After this you will get your order confirmation by e-mail.
Make sure to write down your confirmation number in case you are unable to print or do not receive it by email. You will need it if you contact our customer service.
If your country is part of the European Union you can order items directly from our online shop. Shipping costs are calculated and displayed on the checkout page.
If you are from non-EU country you can send us enquiry at email@example.com and we will calculate you the shipping costs.
The items are usually shipped within one to two working days from receiving the order and the total delivery time is between one to six working days depending on destination country. Different shipping methods and delivery times available for your location are displayed on the checkout page.
If you need the items as soon as possible please write it on the order comments at the checkout page and choose the DHL Express Worldwide delivery option.
According to Finnish consumer protection laws all orders sold to Finland have a 14 days return or exchange right. All items returned must be unused, unwashed and in original packing. All tags must be intact. The original packaging must also be in the same condition as it was when received. The right for return starts from when the customer receives the postal package.
If you are planning on returning a product, please first contact our customer service at firstname.lastname@example.org.
After contacting our customer service you can return the goods via Finnish postal service (Posti) “asiakaspalautus”. Please attach the original receipt or a copy of it. Also add contacts for refund. In orders within Finland, we give a full refund for goods and costs for delivery. Refunds are payed within one week from when the goods have been returned to our stock in due order.
For customer returns from other countries than Finland, the costs for the return are paid by the customer. Returns must be submitted by a tracable postal service. Biancaneve is not liable for items lost, stolen or damaged in the mail. The cost of the goods except the initial delivery cost is refunded when Biancaneve receives the returned goods in due condition.
Returns are shipped to:
Hatanpään valtatie 34 A301
Biancaneve is not liable if the delivery is delayed or damaged due to force majeure.
These terms and conditions are subject to the laws and exclusive jurisdiction of Finland.
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